PRIVACY NOTICE: IMPERIAL BRANDS SCIENCE

Thank you for visiting the Imperial Brands Science website (“Website”). We are Imperial Brands PLC, 121 Winterstoke Road, Bristol, BS3 2LL in the United Kingdom (“Imperial”, “we”, “our” or “us”). We are the controller and are responsible for operating this website for the Imperial group of companies (“Imperial Brands Companies”).

We are committed to protecting your privacy online and off. This notice, our “Privacy Notice”, explains what personal information we collect about you either directly or indirectly and how we use, share and look after that information. We encourage you to review our Privacy Notice carefully.

This Privacy Notice applies when we collect personal information about:

• visitors to our website; and
• people making general enquiries by contacting us.

Our Website includes links to our main Imperial Brands PLC website and different sub-sites for Imperial Brands Companies and our careers site, which may have their own privacy notices operated by other Imperial Brands companies. These privacy notices should be read in conjunction with this Privacy Notice.

In addition to the commitments set out in this Privacy Notice, we live by a set of data privacy rules which apply to the processing of all personal information by our organisation. These privacy rules can be found in our Code of Conduct, which can be downloaded from our website here.

How we collect personal information

“Personal information” is any information that can identify you alone or when you put with other information. This could include information such as your name and contact details, or it could be data generated about you (for example, using cookies).

Information you provide to us

We collect information you voluntarily provide to us, such as your name, contact details and other personal information, for instance, when you make a general enquiry. We may also ask you to provide information to us so that we can respond to your enquiry.

Information we collect automatically

We collect information about you automatically, such as information collected by cookies and similar technologies when you use, access or interact with us via our Website. For more information about our use of cookies, see our Cookies Policy below.

Who we collect information about and the purposes for which we collect it

We collect personal information to improve our Website and to connect and engage with people who want to stay in touch with us.

Visitors to our website

If you are a visitor to our Website, you should read this Privacy Notice in conjunction with our Cookies Policy below.

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out the number of visitors to the various parts of our website and how they interact with the content on the site. This information does not identify any individuals.

We use this information to maintain and monitor the performance of our website, and to look for ways of improving our website and the services it offers to users.

General enquiries

When you contact us to make an enquiry, we collect the personal information that we need, in order to respond. For example, if you contact us by email or post, we will collect a return address for our response. We use the information to deal with your enquiry and any subsequent correspondence, and to check the level of service we provide.

Legal basis that permits us to use your personal information

If you are based in The UK or a European country where the rules on data protection apply, we need to tell you the legal basis on which we process your personal information. We rely on the following legal bases to use your personal information:

What happens if you do not provide the personal information that we request?

We need some of your personal information to respond to your enquiries. If you do not provide the necessary information personal information, we may not be able to respond.

Who we share your personal information with

We treat all personal information as confidential and in accordance with applicable data protection laws. However, sometimes we need to share your personal information with others for specific purposes.

We may share your personal information where necessary with other Imperial Brands Companies worldwide and our third-party service partners for the purposes outlined above. For instance, to provide website hosting services, and system maintenance and support.

Cross-border transfers

Your personal information will only be transferred to a third country under UK and/or data protection law where the recipient has confirmed an adequate level of protection for it, for instance, by contractual agreement. You can ask us about the arrangements we have in place.

How we look after your personal information

Transmission of information via the internet is not always secure. We cannot guarantee the security of the information while it is being transmitted to our Website; any transmission is at your own risk. However, once we have received your information, we take appropriate security measures to prevent unauthorised access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss of your personal information once it is under our control. We monitor compliance with our policies and take disciplinary action where appropriate. Where we use service providers, we require them to take appropriate security measures to protect your personal information.

Cookies

This website uses cookies. A cookie is a small file of numbers and letters that may be put on your device. These cookies allow us to distinguish you from other users of the Website and tells us how you are using the Website. Some cookies help us to provide you with a good experience as you browse our website; others enable us to gather information that informs how we improve our Website.

For further information on the cookies we use on this Website, please refer to our Cookies Policy below.

How long we hold personal information for

We keep your personal information for as long as is necessary to fulfil the purposes for which it was collected.

Third-party websites we link to

Our Website may contain links to other sites which are outside our control. These websites will have their own privacy policies. We are not responsible for the content of such websites or the protection and privacy of any information you provide on those websites.

Your information rights

You have the right, within certain legal parameters, to ask us:

• for details about how we use your personal information;
• to request that we provide (to you or another third party on your behalf) any personal information that we hold on you, in an electronic format;
• to correct your personal information;
• to delete your personal information in certain circumstances;
• not to use your personal information in a particular way;
• to port your personal information in a commonly used electronic format;
• to restrict how we use your personal information; and
• to not be subject to automated decisions about you and to request human intervention.

If you have given your consent to use your personal information in a particular way or for a particular purpose, you have the right to withdraw your consent at any time.

For more information and to exercise your rights or if you have a query or complaint about how we handle your personal information, please contact us using the details below.

Contact

By post:

Data Protection
Imperial Brands plc
121 Winterstoke Road
Bristol
BS3 2LL

By email:
data.protection@uk.imptob.com

Lodging a complaint

You have the right to complain to the applicable data protection regulator. In the UK, this is the UK’s Information Commissioner’s Office at https://ico.org.uk. If you are within the EU, the relevant data protection regulator can be found here. We would like to help resolve your complaint in the first instance though, so please contact us using the contact information above.

Changes to this Privacy Notice

We may make changes to this Privacy Notice at any time. We will do this by posting an updated version of the Privacy Notice on our Website. Previous versions of our Privacy Notice can be obtained by contacting us.

This Privacy Notice was last updated [27/08/24].